Livestream FAQ

I've purchased tickets to the livestream. How do I watch it?

In order to access the stream, you will need to be signed into your account you created when checking out and buying tickets.
If you have not created an account, you can do so here with the email you used to place your order. Once you have created your account, our site will know if you purchased tickets and you will be able to watch the show.
Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.
In addition to the links below, FANS also sends buyers an email containing a link to the show.

THU, APR 8 – SUN, APR 11	Rocky Mountain Grateful Dead Revue	Watch Here
FRI, APR 16 \| 9PM ET / 6PM PT	St. Paul and The Broken Bones	Watch Here
FRI, APR 16 \| 9PM ET / 6PM PT	Circles Around The Sun	Watch Here
SAT, APR 17 \| 9PM ET / 6PM PT	Hola!	Watch Here
TUE, APR 20 \| 8PM ET / 5PM PT	Shred 420 featuring Grateful Shred	Watch Here
TUE, MAR 30, APR 6, APR 13, + APR 20 \| 9PM ET / 6PM PT	Isolation: Concerts For No One	Watch Here

Will the stream be available for viewing after the performance?

Circles Around The Sun	Unlimited 48-hour Replay! Expires SUN, APR 18 at 11:59PM ET
Shred 420 featuring Grateful Shred	Unlimited replay until SUN, APR 25 at 11:59PM PT
Hola!	Unlimited 48-hour Replay! Expires MON, APR 19 at 11:59PM ET
Isolation: Concerts For No One	Unlimited replay until SUN, APR 25 at 11:59PM PT
Rocky Mountain Grateful Dead Revue	Unlimited 48-hour Replay!
St. Paul and The Broken Bones	Unlimited 48-hour Replay! Expires SUN, APR 18 at 11:59PM ET

I've purchased the stream but received two receipts.

Yeah, we know — a bit redundant, but at least they're digital. Our livestream stream store automates a receipt immediately upon purchase. Shortly after, we send you a livestream confirmation, inclusive of the URL pointing you to the watch page.

Can I buy tickets for my friends?

Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to https://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

Can I watch the livestream on my TV?

Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.

Chromecast instructions:
- https://support.google.com/chromecast/answer/3228332
- (use Chrome browser, the Cast button will be on the player)
Apple TV instructions:
- https://discussions.apple.com/thread/250686028
- (use Safari, the Apple TV share will be on the player)
- Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble. Please note that iOS devices cannot Cast directly from the web browser to Chromecast. Airplay is only available on certain devices. You can check system requirements here: https://support.apple.com/en-us/HT204289

Can I rewind during the show?

Although you cannot rewind while the show is happening, you can fast-forward and rewind once the show is over and the stream becomes on-demand.

My login doesn't work.

Before e-mailing support, please try emptying your web browser cache. If the problem persists, try rebooting your machine. If that fails, please email us.

I have another question!

No problem, reach out to https://sn.gl/livestream-support or click the chat button in the bottom right corner.

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following :

System Requirements:

Supported desktop browsers:

Supported mobile browsers:

Internet Connection:

Not Supported:

Internet Explorer
Roku's browser apps (use Screen Mirroring for iOS or Casting for Android instead)
Amazon Silk
Fire TV Stick
Playstation 4
Xbox (performance may vary)
Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)