Livestream FAQ

For all merchandise-related questions, please contact: hello@fans.live

I've purchased tickets to the livestream. How do I watch it?

  • In order to access the stream, you will need to be signed into your account you created when checking out and buying tickets.
  • If you have not created an account, you can do so here with the email you used to place your order. Once you have created your account, our site will know if you purchased tickets and you will be able to watch the show.
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.
  • In addition to the links below, FANS also sends buyers an email containing a link to the show.
THU, APR 8 – SUN, APR 11
Rocky Mountain Grateful Dead Revue
Watch Here
FRI, APR 16 | 9PM ET / 6PM PT
St. Paul and The Broken Bones
Watch Here
FRI, APR 16 | 9PM ET / 6PM PT
Circles Around The Sun
Watch Here
SAT, APR 17 | 9PM ET / 6PM PT
Hola!
Watch Here
TUE, APR 20 | 8PM ET / 5PM PT
Shred 420 featuring Grateful Shred
Watch Here
TUE, MAR 30, APR 6, APR 13, + APR 20 | 9PM ET / 6PM PT
Isolation: Concerts For No One
Watch Here


    Will the stream be available for viewing after the performance?

    • Please see below for event replay expiration times:
    Circles Around The Sun
    Unlimited 48-hour Replay! Expires SUN, APR 18 at 11:59PM ET
    Shred 420 featuring Grateful Shred Unlimited replay until SUN, APR 25 at 11:59PM PT
    Hola!
    Unlimited 48-hour Replay! Expires MON, APR 19 at 11:59PM ET
    Isolation: Concerts For No One
    Unlimited replay until SUN, APR 25 at 11:59PM PT
    Rocky Mountain Grateful Dead Revue
    Unlimited 48-hour Replay!
    St. Paul and The Broken Bones
    Unlimited 48-hour Replay! Expires SUN, APR 18 at 11:59PM ET


    I've purchased the stream but received two receipts.

    • Yeah, we know — a bit redundant, but at least they're digital. Our livestream stream store automates a receipt immediately upon purchase. Shortly after, we send you a livestream confirmation, inclusive of the URL pointing you to the watch page.

    Can I buy tickets for my friends?

      • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to https://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

    Can I watch the livestream on my TV?

    • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
    1. Chromecast instructions:
    2. Apple TV instructions:
      • https://discussions.apple.com/thread/250686028
      • (use Safari, the Apple TV share will be on the player)
      • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble. Please note that iOS devices cannot Cast directly from the web browser to Chromecast. Airplay is only available on certain devices. You can check system requirements here: https://support.apple.com/en-us/HT204289

    Can I rewind during the show?

    • Although you cannot rewind while the show is happening, you can fast-forward and rewind once the show is over and the stream becomes on-demand.


    My login doesn't work.

    • Before e-mailing support, please try emptying your web browser cache. If the problem persists, try rebooting your machine. If that fails, please email us.

    I have another question!


    Technical & Browser Requirements:

    To watch a livestream event, please ensure you have the following :

    System Requirements:

    • Mac OS X 10.6 or higher
    • Windows 7 or higher

    Supported desktop browsers:

    • Google Chrome 45+
    • Mozilla Firefox 49+
    • Safari 10+
    • Microsoft Edge 15+

    Supported mobile browsers:

    • Chrome 45+
    • Safari 10+ (iOS)

    Internet Connection:

    • 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

    Not Supported:

    • Internet Explorer
    • Roku's browser apps (use Screen Mirroring for iOS or Casting for Android instead)
    • Amazon Silk
    • Fire TV Stick
    • Playstation 4
    • Xbox (performance may vary)
    • Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)