Livestream FAQ

For all merchandise related questions please contact:


I've purchased tickets to the stream. How do I watch it?

In order to access the stream, you will need to be signed into your account you created when checking out and buying tickets.

If you have not created an account, you can do so here with the email you used to place your order. Once you have created your account, our site will know if you purchased tickets and you will be able to watch the show.

Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

In addition to the links below, FANS also sends buyers an e-mail containing a link to the show.

FRI, FEB 19 - 9PM EST Billy Strings Watch Here
Billy Strings
Watch Here
Billy Strings
Watch Here
Billy Strings
Watch Here

I've purchased the stream but received two receipts.

Yeah, we know — a bit redundant, but at least they're digital. Our livestream stream store automates a receipt immediately upon purchase. Shortly after, we send you a livestream confirmation, inclusive of the URL pointing you to the watch page. 

Can I buy tickets for my friends?

  • Of course! Once you’ve purchased more than one item with a ticket included, just email with the artist name, show date, your order # and your friend’s email and an account will be set up for them! They will receive their account confirmation and ticket in their email.
  • You can also use the chat button on the bottom right hand corner.

Can I watch the stream on my TV? What about my phone?

Oh yeah! The player is HTML5, so as long as your phone supports HTML5 video viewing you can definitely use your phone.

For televisions, Cast/Airplay are the best options. Some TV or device browsers cannot load video in this format. 

Will the stream be available for viewing after the performance?

    Please see below for event replay expiration times:

    Billy Strings

    The paid shows on FANS grant you 48-hour unlimited replay!
    The free shows on Twitch are only available to view live, once the show ends there is no replay.

    Can I rewind during the show?

    Although you cannot rewind while the show is happening, you can fast-forward and rewind once the show is over and the stream becomes on-demand.

    My login doesn't work.

    Before e-mailing support, please try emptying your web browser cache. If the problem persists, try rebooting your machine. If that fails, please email us.

    I have another question!

    No problem, kindly email stream support.

    Technical + Browser Requirements

    To watch a stream event, please ensure you have the following:

    • System requirements: Windows 7 or higher, Mac OS X 10.6 or higher
    • Supported desktop browsers:
      • Google Chrome 45+
      • Mozilla Firefox 49+
      • Safari 10+
      • Microsoft Edge 15+
    • Supported mobile browsers:
      • Chrome 45+
      • Safari 10+ (iOS)
      • Internet connection:
      • 5 – 10Mbps download speed is recommended
      • check your connection at

    Not Supported

    • Internet Explorer
    • Roku's browser apps
    • Amazon Silk
    • Fire TV Stick
    • Playstation 4
    • Xbox (Performance may vary)
    • Samsung Smart TV's native browser